Are your wheels new or used?
The majority of our wheels are used unless stated otherwise. All rims are factory OEM take offs, unless stated.

What condition are the wheels in?
Because our rims are used, and we do not refinish them, they are in various states of condition. Please review the listings and photos of each rim to choose the exact rim you will receive

What does your guarantee include?
Our guarantee states that you will receive a wheel in the condition stated, The wheel will arrive in the purchased condition, there will be no cracks or bends. The wheel will be exactly what you ordered, the style and finished stated on the invoice.

How long before I should expect to see my wheel?
We always attempt to get wheels out to our customers as quickly as possible. Generally wheels ship out within 1-3 business days after the order is placed and delivery is between 1 and 5 business days. If you need your wheel by a certain date please check with your sales representative to get an estimated delivery time or to find out if you need to expedite your shipping.

What is the warranty of your wheels?
All wheel finishes except chrome(for chrome warranty see below) come with a 30 day warranty on the finish. This covers any defect in the refinishing that causes it to discolor, peel, or paint to crackle. Unfortunately we do not cover any damage caused to the finish by user error, such as curb rash, stains caused by improper cleaning products, exposure to the elements, normal wear and tear, or damages caused during installation.

What is the cost of shipping?
Ground shipping on a wheel can range from $35 to $75. Average shipping is about $45 per wheel depending on the size and weight of the wheel, and distance to destination. All wheels are individually packaged to avoid being damaged. Expedited shipping can be very expensive because of the size and weight of wheels. Often 2nd or next day air shipping can be $150 to $250+ per wheel.

Do you ship to USA or internationally?
We ship internationally across the entire USA! We offer competitive global shipping rates. Any applicable duties, taxes, or import fees will be calculated at checkout depending on your country.

Do you ship to Hawaii, Alaska, or Puerto Rico?
Yes, we do! While standard shipping rates apply to the lower 48 states, we are happy to ship our factory OEM rims to Hawaii, Alaska, and Puerto Rico. Additional shipping charges will apply at checkout based on your location and package size. If you need a custom quote before ordering, feel free to reach out to our support team!

I went to the tracking page and can't find my package, what do I do?
Check your email to see if we may have sent it directly to you. If the tracking page isn't working for you we may not have input your tracking into the system yet. You can always contact us by email or phone. If your wheel has already shipped we can always email a copy of the tracking number to you.

What is your return policy?
For details on our 30 day return policy please check out our Returns and Other Policies.